Engage your customers via any communication channel they choose

Utilise VideoChat & Video Kiosks to provide an enhanced customer experience

VIDEO CHAT & KIOSKS SUPPORTED BY ONECHAT

Our clients are often surprised by the possibilities we present to them; by thinking outside the box we present exciting new ventures:

OneChat looks forward to working with key stakeholders at your business to devise future solutions that enhance the customer experience. From continuous improvement via our proprietary OneProgram to technological solutions that drive ROI such as video chat and video kiosks.

When partnering with OneChat we can provide you the customer service solutions and the technology to take this concept to reality.

With a number of global companies successfully using this very concept in the USA and Europe, your business has the opportunity to provide your customers a new service experience right here in Australia.

Look into the future of customer experience

By utilizing our kiosks and videochat technology your customers will be able to…

  • Self serve
  • Have their questions answered
  • Maintain and enhance the customer experience

By utilizing our kiosks and videochat technology your company will be able to…

  • Reduce headcount and manage costs
  • Provide your customers another channel of communication
  • Drive efficiency in store and reduced cost to serve

Why VideoChat ?

CREATING NEW POSSIBILITIES

By utilising our videochat and kiosk technology, your customers will be able to…

IMPROVED COMMUNICATION

Self serve
Reduce wait times in queue
Maintain and enhance the customer experience

REDUCE COST TO SERVE

Reduce cost to serve via OneChat’s blended consultant solutions

INCREASED EFFICIENCY

Reduce cost to serve whilst enhancing your customers experience via OneChat's blended solutions model

ENHANCED CUSTOMER SERVICE

Reduce wait times in your call queue by offering another mode of communication

LEAD THE WAY

Lead the way in your customer contact solution by offering videochat and/or kiosks in-store to drive your customers to new and enhanced experiences

Book A Demo Today

WHY CHOOSE ONECHAT ?

Reduce Costs

Consolidate your customer contact footprint into a single (or reduced) contact centre solution to drive productivity, efficiency, reduce operational costs and enhance the customer experience to drive ROI for your business.

Continuous Improvment

Our management team have worked on a wide variety of campaigns over the last 18 years with some outstanding results. You can be sure when you partner with OneChat that we know Continuous Improvement

Innovation

OneChat is committed to providing our clients solutions that go above and beyond compared to our competitors. To that end we have built our own continuous improvement centre via our OneCustomer Lab ®

OneProgram

Implementation and continued performance is integral to your business success. This is where OneChat’s patented OneProgram provides confidence. One governs every step of implementation, governance, operational and cultural performance

Blended Solutions

OneChat will provide your customers a seamless customer service experience. We do this via our unique blended approach where we have consultants move from order takers and transactional interactions to our dedicated solutions providers across multiple channels and work types.

We've Sat In Your Chair

Our advisory board and senior managers have sat on the side of the desk that have made decisions around outsourcing opportunities for their businesses and understand the key factors that make a successful partnership with the right vendor.